QUALITY
thingtrax Quality allows manufacturers to track customer complaints and solve problems systematically.
Satisfied customers are the key to ongoing success, but how often is the voice of the customer lost amid internal siloes, disconnected feedback channels, and employee turnover? thingtrax Quality ensures that customer complaints are consistently logged, tracked, and resolved in a manner that’s transparent to employees and leadership. It brings a new level of visibility and urgency to critical defects and recurring complaints. Inside the factory, this results in improved manufacturing quality and reduced costs. Among your customers it builds trust, satisfaction, and recurring revenue
The Eight Disciplines Problem Solving Model (8D) was pioneered by Ford Motor Company. It provides a repeatable process for identifying problems, assessing the root cause, and arriving at a resolution. thingtrax’s Quality module has 8D principles embedded into a collaborative workflow that helps teams analyse and address problems systematically. Problems are addressed efficiently, while at the same time creating a shared knowledge base, promoting teamwork, and evolving your workforce into a problem-solving culture.
Problems identified through the 8D problem solving process can then be assigned to team members. The required actions are clear and visible to the team, and the task owner has a clear accountability. Progress tracking, often incorporated into a team’s daily management routines, provides the entire team with visibility from problem identification to resolution
thingtrax provides in-line quality monitoring using vision analytics. First, cameras are positioned at key points on the shop floor. Images are then interpreted using camera vision and AI to identify and report manufacturing defects in real-time. Teams can identify production faults immediately and resolve problems quickly and with minimal impact.
BENEFITS
ATTENTIVE
Collect and respond to customer complaints with diligence and care
PROCESS-DRIVEN
Manage issues through a standardised 8D problem-solving process
VISIBLE
Clear task accountability and visibility for the entire team
RESPONSIVE
Real-time in-line monitoring to spot quality defects instantly
ADDITIONAL PRODUCTIVITY MODULES
SEEING IS BELIEVING
Book a free demo to understand how you can
- Gain instant visibility of performance and trends
- Seamlessly connect together every aspect of your production process, both digital and analogue
- Enable your workforce to take ownership for targets
During the call we’ll provide an overview on how Thingtrax’s customers use our platform to increase efficiency and reduce costs.